What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

My experience at NewSound has been nothing but good. Tom is just the nicest man, and he knows his business. He fitted me with Starkey hearing aids, and they're so much better than the ones I had. My son even says I hear better , so I must be asking...

Julia Ashleigh, on Google

polite clean office the gentleman who took care of me has been doing it since the '80s he also uses hearing aids it's one of the most thorough hearing exams I've ever had in my life and I'm 62 years old but there's a problem they'll catch it they're very...

Fred Donaldson, on Google

Great staff. Very friendly and helpful. They know how to treat their customers right.

Jack Palaio, on Google

I brought my husband's hearing aids in, he had recently deceased, and they were able to give me a hearing test and retrofit the hearing aids to my ears. They also reprogrammed them the same day. Thank you so much.

Diane Griffin, on Google

Tom was the best audiologist I’ve ever had going back 15-20 years ! Very thorough , checked my ears for ear wax build up each visit , and removed same . Very happy with Starky Labs hearing aids , as I’m deaf in the right ear . The aid in...

bill hemp, on Google

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