What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Great service. Quick service. Went in not hear most things coupled days later hearing things that I haven't heard for years.

Barbara Wilson, on Google

Tom and Jennifer are the perfect pair for the medical community. They are so patient and kind with big hearts. Tom is gentle and explains to the things you ask. Thank you guys. Really appreciate y'all. Mary Ivins

Goldie Heart, on Google

I have been using New Sound in San .arcos, Texas, since I began having hearing trouble, about 15 years ago. Tom has always been very helpful and straight forward about what I need, options at various price levels, and maintaining whatever type I have purchased. His explanations are always clear,...

Dan Reagan, on Google

I was the only patient in the office. They took the time to answer all my questions. And helped me order my aids.

Norman Lenz, on Google

I am so pleased with the care that Tom Rouse gives me at every visit. He is extremely interested in my having the best experience with my hearing aids and I so appreciate New Sound and the care they have shown. I have recommended them to many of my friends...

Constance Byers, on Google

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