What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

My experience at NewSound has been nothing but good. Tom is just the nicest man, and he knows his business. He fitted me with Starkey hearing aids, and they're so much better than the ones I had. My son even says I hear better , so I must be asking...

Julia Ashleigh, on Google

First time visiting here today 4/23/2020 and I was overwhelmed by the kindness the receptionist Jennifer showed, she deserves (5)stars alone and for Dr. Rouse I just want to say thank you so much for your patience, kindness, and genuine concern for my husbands hearing needs with no pushy sales....

Ramona Mckinney, on Google

Always there, always helpful and would recommend to anyone that wants to totally change the way they hear. Tom will test your hearing and get the right hearing aids for the hearing loss you are experiencing. Jennifer, Tom's office manager and helper, is a positive addition to the office and...

Jerry Simandl, on Google

Great place and awesome staff. Dr. Rouse has been helping me now for nine years and I couldn't ask for a friendlier person.

tracy fuller, on Google

Great place to get your hearing issues resolved! Very easy to work with. Can't say enough good things about Tom and Jennifer.

Craig Watson, on Google

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