The caring staff at NewSound Hearing Centers of San Marcos is committed to helping patients find solutions for hearing loss and tinnitus. The staff is proud to sponsor and work with local senior facilities that are in need of a hearing test or other services. Audioprosthologist Tom Rouse has over 30 years of experience in the hearing industry and has helped many patients find solutions for their hearing problems. Tom specializes in hearing aid modifications and is dedicated to providing the highest quality care that results in 100% patient satisfaction. Another vital member of the team is Patient Services Coordinator Marisol Alvarado. Marisol has lived in San Marcos since 1998 and has been a part of the NewSound family since 2004.

NewSound also provides services that also include maintenance services for those who currently wear hearing aids, such as fittings, cleanings, performance verification and programming. NewSound also sells batteries for hearing aids. The office is open Monday through Friday from 9:00 am to 5:00 pm. NewSound accepts most insurance and offers financing for those in need. Methods of payment accepted include cash, credit card (Visa, MasterCard, Discover, American Express), and check. Patients are required to bring their insurance card to their appointment for verification.