Our Staff

Lamar Suttles, HIS

Lamar Suttles, HIS

Hearing Instrument Specialist

I began working in the hearing aid industry in 1980, which started as a summertime job during school. In 1982 I took a full time job in the Starkey Laboratory facility in Eden prairie, MN. I worked on the higher end of the hearing aid production products and helped introduce the low-profile hearing aid.

By 1985 I decided to move to the newly opening Starkey Texas facility in Austin, Texas. In 1990 I designed and manufactured what was called the in-ear monitor, mainly used for bands to hear their instruments on stage without floor speakers. I attended countless courses and classes regarding amplification, hearing and hearing aid fitting/programming.

Through the years I held many different positions, including training employees, providers, audiologists, and lab techs coming through the facility. I held the positions of head training associate, head material management, production team leader, production section leader and production manager. I have a total of well over 27 years experience in manufacturing and repairing hearing aids. I have been working with hearing aid providers at open houses and with factory representative in-office specialists for many years.

In 2007 I decided to get my Texas dispensing license. Since 2008, I have been working for NewSound in New Braunfels, Texas helping people hear and change their lives. This is one of the most rewarding jobs I have ever had.

In 2007 I transferred from behind the scenes and began testing and fitting hearing aids at NewSound Hearing Aid Centers in San Marcos, TX, where I currently practice. I am also a professional audioprosthologist. I completed my upper level baccalaureate program in Austin, Texas in 2013. I also teach continuing education classes that are required for hearing aid professionals to keep their license current in several states.

I strive to save hearing lives by fitting the most current and appropriate technology to match each patient’s specific lifestyle and needs. In addition, I run NewSound’s Verified Best Speech Clarity procedure to ensure each patient is hearing up to their maximum potential.

Jennifer Hoak

Jennifer Hoak

Patient Services Coordinator

I have been in the medical field since graduating in 2014, and entered the hearing aid industry in 2019. I am currently the Patient Service Coordinator and Regional Admin Coordinator, working in the San Marcos and New Braunfels offices with my wonderful providers. It is a blessing to be able to come into work knowing we have the ability to help save hearing lives on a daily basis!

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Customer Reviews

Tom was great. He explained was he was doing, did it and I was out of there in no time at all.

Vieh96, on Google

Knowledgeable and friendly staff. Nice & clean office. Safety procedures followed.

K K Gregory, on Google

Doctor Tom crouse was very kind and good 👍 at his work. My hearing aids are perfect. I can hear everything. Try him you won't be disappointed

Tina Jacinto, on Google

Great place took the advice they have for mom very sweet and nice of Tom to explain as I was translating for mom. Highly recommend!

dominique granado, on Google

polite clean office the gentleman who took care of me has been doing it since the '80s he also uses hearing aids it's one of the most thorough hearing exams I've ever had in my life and I'm 62 years old but there's a problem they'll catch it they're very...

Fred Donaldson, on Google

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