Our Staff

Tom Rouse, ACA

Tom Rouse, ACA

Hearing Instrument Specialist

I have been in the hearing aid business since the 1980s, and I have worked for the only American-based hearing aid manufacturer (Starkey Hearing Technologies) during this time. There I worked in the quality control and customer service departments. Through Starkey’s “Bridge to the Future” Program, I have taught numerous classes to help graduate students from Lamar University, The University of Texas and several other schools transition from the classroom to the field.

In 2007 I transferred from behind the scenes and began testing and fitting hearing aids at NewSound Hearing Aid Centers in San Marcos, TX, where I currently practice. I am also a professional audioprosthologist. I completed my upper level baccalaureate program in Austin, Texas in 2013. I also teach continuing education classes that are required for hearing aid professionals to keep their license current in several states.

I strive to save hearing lives by fitting the most current and appropriate technology to match each patient’s specific lifestyle and needs. In addition, I run NewSound’s Verified Best Speech Clarity procedure to ensure each patient is hearing up to their maximum potential.

Jennifer Hoak

Jennifer Hoak

Patient Services Coordinator

Bio coming soon!

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Customer Reviews

Great service. Quick service. Went in not hear most things coupled days later hearing things that I haven't heard for years.

Barbara Wilson, on Google

Tom and Jennifer are the perfect pair for the medical community. They are so patient and kind with big hearts. Tom is gentle and explains to the things you ask. Thank you guys. Really appreciate y'all. Mary Ivins

Goldie Heart, on Google

I have been using New Sound in San .arcos, Texas, since I began having hearing trouble, about 15 years ago. Tom has always been very helpful and straight forward about what I need, options at various price levels, and maintaining whatever type I have purchased. His explanations are always clear,...

Dan Reagan, on Google

I was the only patient in the office. They took the time to answer all my questions. And helped me order my aids.

Norman Lenz, on Google

I am so pleased with the care that Tom Rouse gives me at every visit. He is extremely interested in my having the best experience with my hearing aids and I so appreciate New Sound and the care they have shown. I have recommended them to many of my friends...

Constance Byers, on Google

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