Our Staff

Tom Rouse, ACA

Tom Rouse, ACA

Hearing Instrument Specialist

I have been in the hearing aid business since the 1980s, and I have worked for the only American-based hearing aid manufacturer (Starkey Hearing Technologies) during this time. There I worked in the quality control and customer service departments. Through Starkey’s “Bridge to the Future” Program, I have taught numerous classes to help graduate students from Lamar University, The University of Texas and several other schools transition from the classroom to the field.

In 2007 I transferred from behind the scenes and began testing and fitting hearing aids at NewSound Hearing Aid Centers in San Marcos, TX, where I currently practice. I am also a professional audioprosthologist. I completed my upper level baccalaureate program in Austin, Texas in 2013. I also teach continuing education classes that are required for hearing aid professionals to keep their license current in several states.

I strive to save hearing lives by fitting the most current and appropriate technology to match each patient’s specific lifestyle and needs. In addition, I run NewSound’s Verified Best Speech Clarity procedure to ensure each patient is hearing up to their maximum potential.

Jennifer Hoak

Jennifer Hoak

Patient Services Coordinator

I have been in the medical field since graduating in 2014, and entered the hearing aid industry in 2019. I am currently the Patient Service Coordinator and Regional Admin Coordinator, working in the San Marcos and New Braunfels offices with my wonderful providers. It is a blessing to be able to come into work knowing we have the ability to help save hearing lives on a daily basis!

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Customer Reviews

Tom was great. He explained was he was doing, did it and I was out of there in no time at all.

Vieh96, on Google

I am so pleased with the care that Tom Rouse gives me at every visit. He is extremely interested in my having the best experience with my hearing aids and I so appreciate New Sound and the care they have shown. I have recommended them to many of my friends...

Constance Byers, on Google

Great place took the advice they have for mom very sweet and nice of Tom to explain as I was translating for mom. Highly recommend!

dominique granado, on Google

What nice folks! A real pleasure to visit and professional too.

john dunn, on Google

polite I clean office the gentleman who took care of me has been doing it since the '80s he also uses hearing aids it's one of the most thorough hearing exams I've ever had in my life and I'm 62 years old but there's a problem they'll catch it they're...

Fred Donaldson, on Google

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